Sona103 — Terms & Conditions

These Terms and Conditions ("Terms") govern the use of the sona103 platform. By accessing sona103.bet or creating an account, you are deemed to have fully accepted these Terms. If you do not agree, please refrain from using sona103.

Sona103 is an online betting and gaming platform serving users in Bangladesh and other selected regions. The following general eligibility requirements must be met in order to use the service:

• Age: You must be 18 years of age or older. No person under the age of 18 is permitted to register an account or place bets on sona103.
• Legal Authorization: Make sure online betting is not legally prohibited in your country or region.
• Self-Control: You must bet on your own behalf and with your own funds. Betting on behalf of others or using third-party funds is not permitted.
• No Fraudulent Activity: You confirm that your activity on sona103 is not for any fraudulent or unlawful purpose.

To create an active account on sona103, you must register with accurate and complete information. Providing false details may result in account suspension and forfeiture of any deposited funds.

Single Account Policy

Each person may register only one account. If a user is found to hold multiple accounts, sona103 reserves the right to close all such accounts and forfeit any funds held within them.

KYC (Know Your Customer) Verification

For withdrawals above a certain amount or in cases of suspicious activity, sona103 may require identity verification. This process may involve requesting one or more of the following documents:

• Scanned copy of National ID (NID) or passport
• Proof of current address (bank statement or utility bill)
• Proof of mobile banking account ownership
• A photo ID alongside a selfie, if required

Password & Security

You are solely responsible for the security of your account. Use a strong password and never share your login credentials with anyone. If you suspect unauthorized access to your account, contact our support team immediately.

The following core rules apply to all betting activity on sona103, including cricket, football, kabaddi, e-sports, and all other betting markets.

• Bet Confirmation: Once a bet is confirmed, it cannot be cancelled or amended unless sona103 approves an exception for a specific reason.
• Odds Changes: The odds displayed at the moment a bet is confirmed are final. Any subsequent changes to the odds will not affect previously placed bets.
• Match Cancellation: If a match or event is cancelled, the stake for that bet will generally be refunded. However, specific market rules may apply.
• Technical Error: If incorrect odds are displayed due to a technical error, sona103 reserves the right to void the affected bets.
• Maximum Bet Limit: Maximum bet limits are set for each market and event and will be displayed on the platform.
• Live Betting: Odds during in-play betting may change due to network delays. sona103 is not responsible for any suspensions or delays in live betting.

Sona103 supports deposits and withdrawals via popular Bangladeshi mobile banking services, including bKash, Nagad, and Rocket. Compliance with the payment rules below is mandatory.

Deposit Rules

• Deposits must be made only from a payment method registered in your own name.
• The minimum deposit amount follows the limit stated on the platform.
• Deposits are typically credited to your account within a few minutes of a successful transaction.
• Deposits made through third parties may be declined and refunded.

Withdrawal Rules

• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawal requests are typically processed within 24 hours, though additional time may be required if verification is needed.
• To withdraw while a bonus is active, the wagering requirements for that bonus must first be met.
• sona103 complies with AML policies to prevent money laundering. Suspicious transactions may be subject to additional verification.

Sona103 offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, and failure to meet those conditions may result in the bonus or any associated winnings being forfeited. The general rules governing bonuses are outlined below:

• Welcome Bonus: New members will receive a Welcome Bonus on their first deposit. Full wagering requirements and validity period are detailed on the Bonus page.
• Reload Bonus: Reload bonuses may be offered weekly or monthly to eligible members. Only qualifying members will receive these bonuses.
• Single Use: Each bonus offer may only be used once. Attempting to claim the same bonus across multiple accounts will be treated as fraud.
• Bonus Validity: Every bonus has an expiry date. If the wagering requirements are not met before it expires, the bonus will be automatically cancelled.
• Bonus Withdrawal: sona103 reserves the right to modify, cancel, or withdraw any bonus offer at any time.
• Minimum Odds: Many bonuses require bets to be placed at a minimum specified odds. Please check the terms of the relevant bonus.

Sona103 is fully committed to responsible gaming. We believe betting is a form of entertainment — it should never be seen as a source of income or a way to resolve financial difficulties. To support this, sona103 provides a range of protective tools:

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Cooling-Off Period: You can temporarily pause your account for a set period of time.
• Self-Exclusion: If you wish to take a long-term break from betting, you can apply for self-exclusion.
• Reality Check: You can opt in to receive periodic reminders about how much time you are spending on your account.

To learn more about gaming addiction and access professional support, visit our Responsible Gaming View Page.

Sona103 reserves the right to temporarily suspend or permanently close a user's account under any of the following circumstances:

• Breach of any provision of these terms and conditions
• Registering with false or incomplete information
• Detection of fraudulent betting activity or bonus abuse
• For operating multiple accounts
• In accordance with a court order or directive from a regulatory authority
• If an account remains inactive for an extended period (more than 12 months)

Users may request account closure at any time. sona103 will process the request as promptly as possible. Any valid balance remaining at the time of closure will be returned following the standard procedure.

If you have a dispute regarding a bet outcome or transaction, please follow sona103's process below:

• Step 1: Send a detailed message to support@sona103.bet within 72 hours of the incident. Include the bet ID, time, and a description of the issue.
• Step Two: The sona103 support team will provide an initial response and begin investigating within 48 hours.
• Step Three: A decision will be communicated once the investigation is complete. Complex cases may take up to 14 business days.
• Final Decision: The decision of sona103's management authority shall be considered final.

Sona103 is not liable for the following:

• If a bet is missed due to loss of internet connection or device failure
• Due to delays or failures on the part of third-party payment gateways
• For any loss arising from sharing your account credentials with others
• In the event of an unexpected technical failure or force majeure situation

Sona103 always strives to deliver the best possible service, but cannot guarantee uninterrupted availability. The site may occasionally be temporarily unavailable due to scheduled maintenance.

Sona103 reserves the right to modify these terms and conditions, in part or in full, at any time. Users will be notified in advance of any significant changes via their registered email or SMS.

Continued use of sona103 after any changes are made constitutes your acceptance of the updated Terms. We recommend checking this page regularly.